FAQs

What types of furniture does Napoleon Bay offer?

Napoleon Bay offers a wide range of furniture, including sofas, dining tables, coffee tables, beds, bedheads, side tables, ottomans, shelving units, and more. Each piece is designed with a focus on blending beauty, functionality, and sophistication to suit various home decor styles.

What types of home decor does Napoleon Bay offer?

Napoleon Bay offers a wide range of home decor products to suit various styles and tastes. This includes:

Wall Art - Paintings, prints, and decorative pieces to enhance your walls.

Mirrors - Stylish mirrors in various shapes and sizes that add both function and elegance.

Lighting - A selection of chandeliers, pendant lights, floor lamps, and table lamps to illuminate your space.

Rugs - Beautiful area rugs that bring warmth and texture to your floors.

Decorative Accessories - Vases, sculptures, candles, and more to add the finishing touches to your rooms.

Napoleon Bay’s home decor items are curated to complement their furniture collections, allowing you to create a cohesive and stylish look throughout your home.

Can I purchase items directly from the website?

Yes, you can browse and purchase items directly from the Napoleon Bay website. The platform provides an easy and secure shopping experience, allowing you to explore collections, add items to your cart, and complete the purchase online.

Do you deliver internationally?

Shipping and delivery is only available Australia wide. Warranty will be void should the product be forwarded internationally.

What are the different home decor styles available at Napoleon Bay?

Napoleon Bay features collections inspired by various home decor styles, including French Provincial, Modern Coastal, Mid Century Modern, Monochrome, Japandi, and more. Each collection offers a curated selection of furniture and decor items that align with specific aesthetic themes.

Does Napoleon Bay offer any outdoor furniture?

Yes, Napoleon Bay offers a selection of outdoor furniture, including garden benches and ornaments, hammocks, and other outdoor living essentials that allow you to enjoy the beauty of nature in your backyard.

Does Napoleon Bay have a showroom?

Napoleon Bay currently operates primarily as an online retailer, meaning they do not have a physical showroom. This allows them to offer a wide selection of products at competitive prices. However, detailed product descriptions, images, and customer reviews are available on their website to help you make informed purchasing decisions.

What is the return policy for items purchased from Napoleon Bay?

The return policy details are available on the website under the Return Policy section. Generally, the company provides guidelines on how to return items and under what conditions, such as maintaining the product in its original condition.

How quickly are products dispatched after I place an order?

All available products are dispatched within 1 -5 business days of your order being placed depending on the size, weight and location of order. 48-hour dispatch on most in stock items. Remote areas may take longer to ship. 

How are shipping rates determined for my order, and what efforts does Napoleon Bay make to provide competitive delivery prices?

Shipping rates will be calculated at checkout. We significantly underwrite the cost of delivery to ensure that you receive the best possible delivery price to you, anywhere in Australia.

How do you manage product availability and shipping notifications, and what should I expect if my order contains multiple items?

All products are in stock unless stated otherwise. You will receive an email upon dispatch of your order to your registered email address the day the goods leave the warehouse. For faster delivery, your multi-item order may ship separately.

What happens if a product is out of stock after I place my order?

If a product is out of stock after purchase, you will receive an email notification. Napoleon Bay will offer a refund or an alternative product similar to the item purchased. We are here to assist our customers and ensure that your experience with Napoleon Bay is a positive one.

How much is the delivery cost?

Our shipping calculator in the shopping cart will determine the best possible delivery cost based on product size, weight, and postcode. The shipping cost is primarily shown in the cart, and then calculated again in the checkout after you enter your delivery address.

How long does delivery take?

Delivery times vary based on the product and your location, but standard delivery within Australia usually takes 3-10 business days. Delivery to remote locations may take longer. You’ll receive an estimated delivery time when you place your order. Please note that delivery time only starts after customers’ payments have been cleared and the order has been dispatched from the warehouse (usually 1- 2 working days after receipt of cleared payment).

How can I track my order?

After your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s progress through the courier's website.

What should I do if my delivery is delayed?

If your delivery is delayed, please email customercare@napoleonbay.com.au for assistance. They can provide updates on your order status and help resolve any issues.

Will my multi-item order be delivered all at once?

If your order contains multiple products, individual items may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery.

What should I do if I have special delivery requirements?

If additional delivery requirements are needed, please inquire before placing your order so we can review these requirements and provide you with information, including any associated costs.

How long will it take to receive my order?

We anticipate that your order will be delivered within 3 - 10 days based on the product and your location from the time you place it. However, please note that delivery times may occasionally be affected by factors beyond our control, such as supply disruptions, or your specific delivery location which can take up to 10-21 days. 

Do I have to be home to receive my order?

Your contact details and phone numbers are shared with the logistics companies, who are instructed to reach out to you in advance to provide information about the expected delivery date and approximate time. To ensure the safe delivery of your items to your specified address, it is advisable to have someone present to sign for the goods, especially for larger items.

What happens if my delivery is missed or incomplete?

If your delivery is missed or incomplete, a re-delivery fee may apply. The logistics company will leave a missed delivery card if the attempt is unsuccessful, and you'll need to contact them directly to arrange a new delivery time. The goods will be returned to the local depot until then.

What does it mean if I authorise an 'Authority to Leave' during checkout?

If you choose to authorise an 'Authority to Leave' during checkout (under "Order Special Instruction" in the Cart Section), the goods will be left according to your instructions if you're not at home during delivery. Please note that by providing this authorization, you accept full responsibility for any damages or lost items.

What should I do if I see damage during delivery?

If you notice significant damage to the packaging or item during delivery, take photos or a video, refuse the delivery, and contact us immediately. Report any damage or faults in writing to customercare@napoleonbay.com.au within 24 hours of the product’s arrival. Include images of the product, consignment labels, and packaging. Please note that by providing 'Authority to Leave' at checkout, you accept full responsibility for any damage or loss.

What should I do if I receive the wrong item?

If you receive an incorrect item, please contact us immediately at customercare@napoleonbay.com.au. We will send you the correct item and arrange for the collection of the incorrect one at no extra cost to you.

What if I change my mind about a purchase?

If you change your mind, notify us immediately and return the eligible product within 7 days of purchase. The product must be in its original packaging and condition. Contact us at customercare@napoleonbay.com.au to get approval for the return by filling out a form. Refunds may be denied if you do not get prior approval. For more information, please read our Return Policy. 

Can I cancel my order after it has been dispatched?

Once the product has been dispatched for delivery, cancellation cannot be processed. If you wish to cancel your order, please do so before the item is dispatched.

Can I exchange a product or receive store credit for a change of mind return?

Unfortunately, we do not offer product exchanges or store credits for change of mind returns. To return a product for a refund, you will be responsible for your own shipping costs.

Are there any return restrictions?

Returns are not accepted for sale items, gift cards, or for cosmetic flaws disclosed before purchase.

What is the return process?

For eligible change of mind returns, items must be sent back within 7 days of delivery, unused, and in their original condition and packaging. We reserve the right to reject returns that do not meet these requirements. Once we receive and inspect your return, we will refund the amount you paid for the product, excluding shipping costs. The credit will be applied to your original payment method. Please allow up to 21 days for the refund to be processed.

Returned items not meeting our policy will be sent back to you, with additional postage charged. We are not responsible for returns sent by non-traceable methods. We recommend using a traceable method for returns to ensure they are received.

What is the return policy at Napoleon Bay?

Napoleon Bay offers returns on most items, provided the items are in their original condition and packaging. Custom-made and clearance items may not be eligible for return. Please review the specific return policy for your product before purchasing.

How do I initiate a return?

To start a return, please email customercare@napoleonbay.com.au with your order information. They will provide you with return instructions, including any necessary return authorisation. Please note that all returns must be approved. 

Are there any return shipping costs?

Return shipping costs are typically the customer’s responsibility unless the return is due to a defect or an error by Napoleon Bay. It’s recommended to use a trackable shipping method to ensure the return is received.

When will I receive my refund?

Refunds are processed once the returned item is received and inspected. Refunds are typically issued to your original payment method within 5-10 business days. You will receive a confirmation email once the refund is complete.

How do I make a warranty claim?

To make a warranty claim, email customercare@napoleonbay.com.au. You may need to provide images of the damage or fault. We will contact the supplier to finalise your claim. Please do not return the item before speaking to us, as you might incur additional costs.

We do not refund or replace products that, in our reasonable opinion, have become unacceptable due to fair wear and tear, misuse, failure to follow manufacturer’s instructions, abnormal use, or lack of reasonable care.